Support

Email support@hipose.net. Please include your phone model, your app version (at the bottom of Settings) and what happened. Do not send photos unless we ask.

Do my photos get uploaded?

Only when you confirm an AI edit. Details are in the Privacy Policy.

What happens when I run out of AI edits?

The app tells you and lets you buy more credits. Camera guidance, shooting and basic enhancement still work.

A purchase didn't add credits

Check your connection, reopen the app, and tap "Restore purchases" on the purchase page. If credits are still missing, email us your recovery code or Google order number.

I reinstalled the app or changed phones

There is no login, so a balance may not always come back by itself. Tap "Restore purchases" on the purchase page, or enter the recovery code shown after purchase. Some cases cannot be recovered. See Terms, section 7.

Refunds

Refunds are handled by the store: Apple or Google Play. A refunded purchase's credits are removed.

Report an AI result

If a result is offensive or harmful, email us the date and the edit you chose. We cannot look up your photo on our server, as it is not kept there. Please do not send illegal images.

Delete my data

Delete photos in the app, then remove the app. For server records such as credit entries, email us your invite code or recovery code.